Friday, 31 December 2010
Tuesday, 7 December 2010
Ofcom Proposals on Geographic Telephone numbers
Ofcom's recent proposales on Geogrpahic Telephone numbers concluded there was no need for change and would be reviewed again in February 2011.
1.1 Telephone numbers are fundamental to how residential consumers and businesses use and access telecommunications services. They are a critical national resource. Geographic numbers are fixed-line telephone numbers that begin with the digits '02' numbers. They are widely recognised, valued and trusted by consumers.
1.2 Ofcom is responsible for administering this essential resource and for ensuring that sufficient numbers are available for us to allocate to communications providers ('CPs') so that they can provide a choice of services to consumers.
1.3 This consultation invites your views on changes we are proposing to make to how we manage geographic numbers. The proposals are designed to maintain our ability to meet CPs' future requirements for geographic numbers in all areas of the UK. Importantly, this document does not propose changes to any geographic telephone numbers currently in use. Nor is there a risk that numbers will not be available to meet consumers' needs.
1.4 The fundamental aim of our proposals is to ensure that consumers' choice of CPs will not be restricted when they want new phone services. Competition has driven many of the benefits that users of telecommunication services currently enjoy. Our proposals are designed to ensure that competition is not constrained in future by the availability of geographic numbers. At the same time, we intend to limit the impact on consumers of measures that may be needed to maintain such unrestricted choice. We propose to achieve this by implementing new mechanisms to manage the allocation and use of telephone numbers.
1.5 If, subject to this consultation, we go ahead with our proposals, they would mean, that:
phone users in some areas would need to dial the area code when making local calls from fixed-line phones at some point in the future. This would create more numbers in the areas concerned, by allowing use of numbers in which the first digit after the area code is either '0' or '1';
CPs would pay, initially in a pilot scheme, for geographic numbers allocated to them in area codes where there are particular concerns about scarcity. The purpose of doing this would be to increase CPs' incentives to use geographic numbers efficiently, and hence to reduce the need to create more numbers in some areas; and
we would strengthen our administrative procedures for allocating geographic numbers to CPs and for following up on their use.
1.1 Telephone numbers are fundamental to how residential consumers and businesses use and access telecommunications services. They are a critical national resource. Geographic numbers are fixed-line telephone numbers that begin with the digits '02' numbers. They are widely recognised, valued and trusted by consumers.
1.2 Ofcom is responsible for administering this essential resource and for ensuring that sufficient numbers are available for us to allocate to communications providers ('CPs') so that they can provide a choice of services to consumers.
1.3 This consultation invites your views on changes we are proposing to make to how we manage geographic numbers. The proposals are designed to maintain our ability to meet CPs' future requirements for geographic numbers in all areas of the UK. Importantly, this document does not propose changes to any geographic telephone numbers currently in use. Nor is there a risk that numbers will not be available to meet consumers' needs.
1.4 The fundamental aim of our proposals is to ensure that consumers' choice of CPs will not be restricted when they want new phone services. Competition has driven many of the benefits that users of telecommunication services currently enjoy. Our proposals are designed to ensure that competition is not constrained in future by the availability of geographic numbers. At the same time, we intend to limit the impact on consumers of measures that may be needed to maintain such unrestricted choice. We propose to achieve this by implementing new mechanisms to manage the allocation and use of telephone numbers.
1.5 If, subject to this consultation, we go ahead with our proposals, they would mean, that:
phone users in some areas would need to dial the area code when making local calls from fixed-line phones at some point in the future. This would create more numbers in the areas concerned, by allowing use of numbers in which the first digit after the area code is either '0' or '1';
CPs would pay, initially in a pilot scheme, for geographic numbers allocated to them in area codes where there are particular concerns about scarcity. The purpose of doing this would be to increase CPs' incentives to use geographic numbers efficiently, and hence to reduce the need to create more numbers in some areas; and
we would strengthen our administrative procedures for allocating geographic numbers to CPs and for following up on their use.
Wednesday, 1 December 2010
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Hi all, I am looking to take part in the Great Eastern Half Marathon on 10/10/10 @ 10:10am and would greatly appreciate any donations to my page @ http://ping.fm/tjAtB or call us @ http://ping.fm/UIKIC
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Good news, we've updated the base of our home page so you can follow us (if you wish!) @ http://ping.fm/Go9eW
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We are offering a Free fax-to-email service (0845) for users who offer a backlink from their company web-site - see http://ping.fm/ie73U
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BBC Children in Need donation line is now 0345 733 2233 with DRTV campaign
Recent weeks have seen the rise of Direct Response TV campaigns on a series of different television stations for the use of 03 number.
These numbers are better for the general public as they can be called essentially free of charge from mobile phones, which now represents a higher proportion of call volume than landlines
Why did the BBC choose
The public are overwhelming in favour of free access for marginal sectors of society.
What features the BBC gets with its 03 number
• Call queuing with 03 numbers.
Improves call handling to manage peaks and troughs in call volumes.
Real time minus 15 minutes, call statistics available online from any where. Monitors individual extensions for aspects such as call duration and location.
Pre-determined scheduled reports.
Callers can be advised on the length of time to answe
• Time of day routing with 03 numbers
Time plans can be used to route calls to different locations based on the time of day or day of the week. For example calls during the business day can be routed to one location whilst calls out of hours can be routed to another. Up to 10 time periods can be defined, each can have a separate destination number.
• Fax to email with 03 numbers
Receive your emails as .tif attachments, thereby saving paper, toner, annual maintenance, etc.
• Mid-call transfer with 03 numbers
For companies wishing to avoid the costs of a BT ISDN30 upgrade from BT ISDN2e where it is not really required. This will also allow companies to share telephone resources by transferring the call between offices at no extra cost.
This improves customer handling as they do not get hung up and have to re-dial alternative telephone numbers
• Options/Menu
Smaller companies can sound more professional and sell their services via a pre-recorded announcement.
Typical options are press one for sales, two for customer services, three for accounts, etc.
Advantages of this system:
No expensive hardware as the service is hosted off the PABX in the telecoms network.
Out-of-hours pre-recorded message can be left on the system.
Callers are greeted with a welcome message to let them know they are being answered.
System can be combined with any Virtual Non-Geographical number such as 0800, 0844, 0845, 0870, 0871.
• On-net Call recording
No expensive Hardware required on site
Records both INBOUND and OUTBOUND telephone calls
As soon as the conversation starts the information is delivered to off-site audio servers
Can be applied across any geographic location
Ideal if advice provided is accountable and consequential or if client wishes to use the recordings for training/quality control purposes. This might be the case with Insurance brokers and / or inbound call centers.
These numbers are better for the general public as they can be called essentially free of charge from mobile phones, which now represents a higher proportion of call volume than landlines
Why did the BBC choose
The public are overwhelming in favour of free access for marginal sectors of society.
What features the BBC gets with its 03 number
• Call queuing with 03 numbers.
Improves call handling to manage peaks and troughs in call volumes.
Real time minus 15 minutes, call statistics available online from any where. Monitors individual extensions for aspects such as call duration and location.
Pre-determined scheduled reports.
Callers can be advised on the length of time to answe
• Time of day routing with 03 numbers
Time plans can be used to route calls to different locations based on the time of day or day of the week. For example calls during the business day can be routed to one location whilst calls out of hours can be routed to another. Up to 10 time periods can be defined, each can have a separate destination number.
• Fax to email with 03 numbers
Receive your emails as .tif attachments, thereby saving paper, toner, annual maintenance, etc.
• Mid-call transfer with 03 numbers
For companies wishing to avoid the costs of a BT ISDN30 upgrade from BT ISDN2e where it is not really required. This will also allow companies to share telephone resources by transferring the call between offices at no extra cost.
This improves customer handling as they do not get hung up and have to re-dial alternative telephone numbers
• Options/Menu
Smaller companies can sound more professional and sell their services via a pre-recorded announcement.
Typical options are press one for sales, two for customer services, three for accounts, etc.
Advantages of this system:
No expensive hardware as the service is hosted off the PABX in the telecoms network.
Out-of-hours pre-recorded message can be left on the system.
Callers are greeted with a welcome message to let them know they are being answered.
System can be combined with any Virtual Non-Geographical number such as 0800, 0844, 0845, 0870, 0871.
• On-net Call recording
No expensive Hardware required on site
Records both INBOUND and OUTBOUND telephone calls
As soon as the conversation starts the information is delivered to off-site audio servers
Can be applied across any geographic location
Ideal if advice provided is accountable and consequential or if client wishes to use the recordings for training/quality control purposes. This might be the case with Insurance brokers and / or inbound call centers.
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