BBC Children in Need donation line is now 0345 733 2233 with DRTV campaign

Recent weeks have seen the rise of Direct Response TV campaigns on a series of different television stations for the use of 03 number.

These numbers are better for the general public as they can be called essentially free of charge from mobile phones, which now represents a higher proportion of call volume than landlines

Why did the BBC choose

The public are overwhelming in favour of free access for marginal sectors of society.

What features the BBC gets with its 03 number

• Call queuing with 03 numbers.
Improves call handling to manage peaks and troughs in call volumes.
Real time minus 15 minutes, call statistics available online from any where. Monitors individual extensions for aspects such as call duration and location.
Pre-determined scheduled reports.
Callers can be advised on the length of time to answe
• Time of day routing with 03 numbers

Time plans can be used to route calls to different locations based on the time of day or day of the week. For example calls during the business day can be routed to one location whilst calls out of hours can be routed to another. Up to 10 time periods can be defined, each can have a separate destination number.

• Fax to email with 03 numbers

Receive your emails as .tif attachments, thereby saving paper, toner, annual maintenance, etc.

• Mid-call transfer with 03 numbers

For companies wishing to avoid the costs of a BT ISDN30 upgrade from BT ISDN2e where it is not really required. This will also allow companies to share telephone resources by transferring the call between offices at no extra cost.

This improves customer handling as they do not get hung up and have to re-dial alternative telephone numbers


• Options/Menu

Smaller companies can sound more professional and sell their services via a pre-recorded announcement.
Typical options are press one for sales, two for customer services, three for accounts, etc.

Advantages of this system:
No expensive hardware as the service is hosted off the PABX in the telecoms network.
Out-of-hours pre-recorded message can be left on the system.
Callers are greeted with a welcome message to let them know they are being answered.
System can be combined with any Virtual Non-Geographical number such as 0800, 0844, 0845, 0870, 0871.


• On-net Call recording

No expensive Hardware required on site
Records both INBOUND and OUTBOUND telephone calls
As soon as the conversation starts the information is delivered to off-site audio servers
Can be applied across any geographic location
Ideal if advice provided is accountable and consequential or if client wishes to use the recordings for training/quality control purposes. This might be the case with Insurance brokers and / or inbound call centers.